Last updated: November 1, 2026
We want every key you buy from SuperKeyStore to work. Because product keys are digital goods that are delivered instantly and cannot be „returned“, our refund policy works as follows.
When you get a replacement or a full refund
- The key does not work. If your key is invalid, already used, or cannot be activated for the product you ordered, we will send a working replacement key. If we cannot replace it, we refund you in full.
- You did not receive your key. If your key has not arrived within 24 hours of payment and we cannot deliver it, we refund you in full.
- We sent the wrong product. We will send the correct key or refund you in full.
- Duplicate order. If you were charged twice for the same order by mistake, we refund the duplicate.
When we cannot offer a refund
- The key has been activated or redeemed successfully.
- You changed your mind after the key was delivered.
- The product does not suit your needs, but the product page described it correctly (for example edition, platform, license term or number of devices).
- The key cannot be activated because it was used outside its stated region, or on an unsupported operating system or device.
How to request a replacement or refund
- E-Mail [email protected] within 30 days of your purchase.
- Include your order number and a screenshot of the activation error message.
- We usually reply within 24 hours and may ask you to try a troubleshooting step first.
How refunds are paid
Approved refunds are paid back to your original payment method. Depending on your bank or payment provider, it can take 5–10 business days for the money to appear on your statement.
Chargebacks
Please contact us before opening a dispute with your bank or payment provider. Most problems are solved quickly with a replacement key.